Privacy Policy

Privacy Policy

Last updated:
  1. Who we are & contact
  2. Information we collect
  3. How we use information
  4. How we share information
  5. Cookies & similar tech
  6. Analytics, Maps & CallRail
  7. Your rights
  8. Security & retention
  9. Children
  10. International visitors
  11. Changes
  12. Contact

1) Who we are

Dryer Vent Squad West Valley (“DVS West Valley”, “we”, “us”) provides residential and commercial dryer-vent cleaning, inspection, and repair across the Phoenix West Valley.

Websitedryerventsquadaz.com
Phone(623) 294-1826
Emailwestvalley@dryerventsquad.com
Service areaSurprise, Buckeye, Goodyear, Peoria, Glendale, and nearby Phoenix West Valley communities (Arizona, USA).
Site platformWordPress (Kadence Child). Integrations may include Gravity/Fluent Forms, Google Maps Places API, CallRail, Google Sheets/AppSheet.

This policy replaces the default WordPress suggestions and describes our actual practices.

2) Information we collect

A. You provide

  • Contact: name, phone, email.
  • Service: property address, property type, levels, preferred days, job details, photos/videos you upload.
  • Payments: processed via providers; we do not store full card numbers.
  • Communications: forms, email/text, calls/voicemail, social messages, reviews.

B. Collected automatically

  • Device/usage: IP, browser/OS, pages viewed, session duration, referring links/UTMs, coarse geolocation.
  • Cookies/pixels for session security, preferences, analytics, and marketing measurement.
  • Diagnostics: error logs and performance signals to keep the site stable.

C. From third parties

  • Maps & address: Google Maps/Places for autocomplete and geocoding.
  • Call tracking: CallRail (caller ID, call analytics; recordings where disclosed).
  • Lead sources: scheduling tools, review platforms, social/ads you engage with.

3) How we use information

  • Provide services: schedule visits, route techs, perform cleaning/repairs, send estimates & invoices, and support you.
  • Safety & quality: verify addresses, document vent configurations, before/after photos.
  • Communications: confirmations, reminders, updates, review requests (opt-out anytime).
  • Operations: analytics, training, fraud/abuse prevention, legal compliance.
  • Marketing: measure ad performance; you can opt-out of promotional emails/SMS.

4) How we share information

We do not sell personal information. We may share limited data with:

  • Processors/service providers (contract-bound): hosting/CDN, forms, payments, email/SMS, analytics, call tracking, mapping.
  • Technicians/subcontractors: job details needed to complete service at your property.
  • Legal/safety: to comply with law, protect rights, or prevent harm.
  • Business transfers: if we undergo merger, acquisition, or asset sale (with continued protections).

5) Cookies & similar technologies

  • Strictly necessary for security, spam prevention, session/login.
  • Functional to remember preferences (e.g., form progress, UI choices).
  • Analytics to measure visits and performance (e.g., GA4).
  • Marketing to understand ad effectiveness and attribution.

You can block/delete cookies in your browser; blocking some may impact site features.

6) Analytics, Maps & CallRail

Google Analytics 4 (GA4)

We use GA4 to understand site usage. GA4 may set cookies and collect IP (with masking), device, and event data to provide aggregated reports. Opt-out: Google Analytics opt-out and Google ad settings.

Google Maps / Places API

Forms may use address autocomplete and geocoding (latitude/longitude). Your use is subject to Google Privacy Policy and Maps Terms.

CallRail

We use CallRail for call analytics; calls may be recorded with notice where required. See CallRail Privacy.

Forms & AppSheet/Sheets

We may connect form submissions to Google Sheets/AppSheet for scheduling and job management. Anti-spam tools (e.g., reCAPTCHA or honeypots) may run during submission.

7) Your privacy rights

  • Access/Portability: request a copy of personal data we hold.
  • Correction: fix inaccurate information.
  • Deletion: ask us to delete data, subject to legal/operational needs.
  • Marketing opt-out: unsubscribe emails; reply STOP to SMS.
  • Cookie controls: manage in your browser and Google tools.

California: We do not “sell” or “share” personal information as defined by CCPA/CPRA. You can still submit access/deletion requests.

8) Security & retention

  • Security: HTTPS, least-privilege access, updates, and logging appropriate to data sensitivity. No system is 100% secure.
  • Retention (typical): service/job and form records up to 7 years (accounting/service history), analytics per provider policy, server logs up to 12 months unless required longer for security/troubleshooting.

9) Children’s privacy

Our services are for adults and not directed to children under 13. If a child provided personal information, please contact us and we will delete it.

10) International visitors

We operate in the United States. If you access from outside the U.S., your information may be processed in countries with different data protection laws.

11) Changes to this policy

We may update this policy to reflect changes in practices, tech, or law. We’ll update the “Last updated” date and, where appropriate, post a notice.

12) Contact

Questions, requests, or complaints:

    📞 Call (623) 294-1826 📧 Email Us 🔗 Book Online